1st National Bank, RBC/RBTT Interruption of service this weekend
1st National Bank will complete the conversion of RBC/RBTT customer data into its own core banking system on Monday
1st National Bank is entering the second stage of its journey since acquiring the net assets of RBC St. Lucia.
On Monday, January 24, 2022, the conversion of RBC/RBTT client data into National Bank’s 1st central banking system will be completed. To facilitate this process, former RBC/RBTT clients will experience a major service disruption from Friday, January 21, 2022 from 5:00 p.m. to Sunday, January 23, 2022 at 12:00 a.m. Original 1st National Bank customers will experience a service disruption on Saturday, January 22, 2022 from 2:00 p.m. to 10:00 p.m. The conversion will pave the way for the third stage of the journey, the harmonization of products and services.
“We continue to populate our website with conversion-relevant updates and information and encourage our customers to provide feedback accordingly. We continue to communicate through our social media platforms, print and news media. information, in-branch posters and brochures with frequently asked questions. We value our customers and value their business. The intention is to minimize problems and frustrations during this conversion process and respond to customers in a timely manner and efficient,” said the bank’s executive director of marketing and public relations, Robert Fevrier.
The banking manager apologized to RBC/RBTT and 1st National customers for the service disruption and explained that the interference was to improve 1st National’s service to its valued customers.
He further said that extensive work has been underway in the background since May 2021, in collaboration with RBC and various service providers, to ensure the seamless transfer of client data.
“To date, we are confident as we have merged, verified, secured, configured and tested the data extensively with major success in preparation for the final migration over the weekend. Upon migration, former RBC clients will have immediate access to 1st National Bank’s digital banking services,” said Mr. Fevrier.
“We look forward to welcoming all of our clients to a single banking platform so that they can benefit from a complete 1st National Bank experience,” added Mr. Fevrier.