Extraco Banks becomes the first bank in Texas to offer Agent IQ service.
SAN FRANCISCO, January 5, 2022 / PRNewswire / – Agent IQ, Inc., the leader in personal digital customer engagement for financial institutions, is pleased to announce the launch of its Lynq digital assistant and chat service with Banks Extraco; their first client financial institution in Texas.
The launch of this service also marks the second direct integration with the Q2 mobile banking platform after the great success of the same integration with Rockland Trust. The benefit of this integration creates a complete banking solution for customer transactional needs as well as personal banking service.
“Extraco Banks is committed to fostering the growth of the local community through personal and caring banking relationships.” noted Chris Kincaid, Executive Vice President and Head of Strategic Design at Extraco Banks, “and Agent IQ’s Lynq platform offers a transformational approach to meeting our clients where they are.”
The Lynq platform improves communication and engagement between financial institutions and their customers, leading to happier, more loyal and more profitable relationships. The Lynq platform allows clients to select and engage with a personal banker for all of their financial needs on any digital channel; just like they are used to engaging with family and friends. Built-in, configurable augmented intelligence helps bankers be more efficient and automate mundane tasks.
“We are extremely happy to bring Extraco Banks into service”, says Soren Bested, CRO of Agent IQ. “They are awarded Texas a bank that understands the value and competitive advantage that a personal digital service will bring to its customers. “
The launch of the Lynq platform only took 8 weeks from the signing of the contract. âThe Agent IQ team had a very smooth onboarding and deployment process,â said Misti Mostiller, Executive Vice President and Director of Consumer Banking and Corporate Innovation for Extraco Banks. âWe have a great relationship with Agent IQ and look forward to working with them in the years to come. “
About Agent IQ, Inc.
Agent IQ enables community banks and credit unions to deepen their relationships with their customers, improve customer satisfaction and improve service efficiency, resulting in increased profitability and reduced costs. service costs. Agent QI The Lynq Customer Engagement Platform delivers a high-tech, high-tech, and unique omnichannel experience that uses AI to help financial institutions be more proactive with their customers and automate mundane tasks. For more information visit agentiq.com.
About Extraco banks
Extraco Banks and its affiliates are dedicated to building people, businesses and communities. Since the Great Recession, Extraco has expanded over $ 2 billion in loans to 25,000 clients, while financially supporting more than 1,275 community organizations that strive to create economic dynamism, job growth and the overall quality of life of our communities through the center Texas. Founded as a cotton warehousing company, Extraco, with more than $ 2 billion in assets, is the largest and most comprehensive local bank among Dallas and Austin, serving more than 120,000 banking, mortgage, insurance, wealth management and trust clients with creative and innovative excellence. Learn more about: https://www.extracobanks.com.
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